What makes a good Memento?
Choose 30–150 photos from one coherent trip, month, summer, birthday, event, or era. A tighter chapter usually gives the editor more recurring details and a clearer ending.
Does Memento see my whole camera roll?
No. Apple’s picker gives the app access only to the photos you select. Memento does not require a broad library scan.
Why is preparation taking a while?
Selected items may still need to download from iCloud. Keep the app open when practical and check your connection. The generation job is designed to resume after backgrounding or reopening rather than asking you to start over.
Is my first Memento included?
When the app offers an included first Memento, it includes the complete story, with every card available to save and share. When payment is required, choose a one-time purchase or a monthly or annual subscription. The app confirms generation access before uploading your prepared photos.
How do purchases and refunds work?
Apple handles payment, subscription cancellation, and refund requests. If a verified purchase is not reflected in the app, use Restore Purchases or recovery in Settings, then contact us with the time of purchase and the non-sensitive details shown by Apple. Never email a receipt payload, auth token, or password.
How do I delete my data?
Delete an individual Memento from its library entry, or use Delete all Memento data in Settings. Deleting your data does not cancel your subscription. To stop future billing, cancel with Apple separately. If deletion cannot complete, email support and describe the error without attaching private photos.
How does sharing work?
You can save or export cards without publishing a link. Creating a share link publishes a read-only, unlisted version of your completed recap. Anyone with the link can view, save, screenshot, and forward it without signing in, but they cannot edit the Memento. Use Remove link in the app to end public access.
How do I report or block a shared Memento?
Open Report this Memento in the shared page’s menu, choose the closest reason, and submit it. You can also block links from the same publisher on that browser. We check reports daily and aim to respond within 24 hours. For a safety, privacy, copyright, or legal concern, email support@makeamemento.com with the public link; do not attach private source photos or credentials.
Still need help?
In Memento, open Settings and choose Contact support to include your Support ID and app details automatically. For a generation issue, choose Report a problem on the error to include that generation’s details. You can also email support@makeamemento.com and paste your Support ID from Settings. Include the stage where the issue occurred. Please do not send selected photos, generated private copy, signed links, transaction payloads, or account credentials.